Frequently Asked Questions

Have a Question?

Below are answers to the most frequently asked questions about ALPHA Office Escalations (AOE). If you do not see your question listed here, please contact us through our Contact section.

(Formerly known as ARGUS Office Escalations and BOMA’s Escalation System for Office Buildings)

Pricing

Purchasing & Subscription

Installation & Access

Data Security & User Access

Existing PC-Based Users

License Transfer

Knowledge Requirements

Reports

Data Entry & Flexibility

Setup, Scaling & Continuity

Frequently Asked Questions

Have a Question?

Pricing

How much does ALPHA Office Escalations cost?

How many buildings may I run on one license?

Purchasing & Subscription

How do I purchase a license or subscription?

Installation & Access

How long does it take to add my building and start using the software?

Can I run the software from different devices?

Data Security & User Access

Who can see my data?

How secure is my data?

What happens if my computer crashes?

How long is historical data preserved?

Existing PC-Based Users

I am a long-time user of the PC version. Can I move to the cloud version?

License Transfer

If I sell the building, can the subscription be transferred to the new owner?

Knowledge Requirements

What level of escalation knowledge is required to use AOE?

Reports

What types of reports can I generate?

Does the software calculate reconciliations, prepayments, or both?

Can reports be exported?

Data Entry & Flexibility

Is the software flexible enough to model different lease structures?

Will the system accept my chart of accounts?

How are accruals and adjustments handled?

Can the system handle allocated or shared expenses?

Can I import data from my accounting system?

Setup, Scaling & Continuity

How long does it take to set up a building?

Is there a limit on the number of expense pools?

How does the system handle gross ups and capital improvements?

How long are prior years’ records maintained?

Can I create backup or “what-if” versions of my building?